Cesar Calderon Muro

1234 Massachusetts Ave NW · Washington, DC 20005 · (786) 709-8545 · cesar.calderon.dev@gmail.com

Experienced customer driven troubleshooter. My focus is to help people the best I can, that means developing, troubleshooting or even developing for troubleshooting. Currently pursuing a full development/architecting position to keep growing and learning.

Experience

Technical Support Engineer

MicroStrategy
  • Provided support for MicroStrategy’s Business Intelligence product suite and its underlying technologies
  • Developed tools to improve the troubleshooting process.
  • Community interaction by writing documentation and articles..
March 2017 - Present

Technical Support Engineer

TransferTo
  • Provided support for Airtime and Mobile Money's Hub
  • Developed scripts using Perl and PostgreSQL (system administration, gathering statistics and data, customer's reports)
  • Developed Mobile Money test clients to be provided as a guide to the customers
December 2015 - March 2017

Technical Skills

Programming Languages, Databases & Tools

NodeJS

Perl

Java

jQuery

JavaScript

PostgreSQL

MongoDB

MySQL

AWS

Git

|
|
|
10 K
Half Marathon
Marathon
Hands-on experience in:
  • Software Architecting and Design, Docker
  • C/C++, C#, Shell, Prolog, Swift
  • Android Studio, XCode
  • Teradata, DB2, Oracle
  • Machine Learning

Personal Skills

  • Broad experience handling customers via email and phone.
  • Bi-lingual: Fluent Spanish and English.
  • Team player.
  • Cheerful and transparent.
  • Always willing to help and learn.

Education

Central university of Las Villas Martha Abreu

Bachelor of Science
Computer Science - Machine Learning Track

GPA: 4.62/5

August 2010 - May 2015

Vocational Pre-University Institute of Exact Sciences Eusebio Olivera

Mathematics

GPA: 5/5

August 2006 - May 2009

Projects & Articles

  • Grade Thesis: Assambly qualifiers to treat the inbalanced class problem for multi-instance supervised machine learning (link to Researchgate.net)
  • Universal database management tool (import,export,user management) using NodeJS, AWS SQS, AWS Route53 and Perl.

    Used NodeJS to build a REST API for a database management tool which interacts with a MongoDB database and sends messages to a AWS SQS queue that are later processed by perl workers.

  • Perl-bot to answer customers' common tickets

    A Perl program that interacts with an RT Ticketing system and performs text based analysis in order to "answer" tickets opened for common operations (confirm transactions, cancel transactions....)

  • Java Based Plug-In for Sweet Home 3D:

    Java Plug-in integrated to Sweet Home 3D in order to manage the project tasks and export the mockup to PDF

  • Java Based Desktop App to display Gym routines

    Java based app to load workout routines using VLC library. The app displays a background video and the values for treadmill intensity, incline ... based on the input by the trainer.